The customer's view of the privacy screen clearly explains that the representative has disabled the customer's view. If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. Representatives using a macOS system can send CTRL+Left-Click through the connected screen sharing session to the remote system by using CTRL+CMD+Left-Click. While viewing the remote computer, start or stop control of the remote keyboard and mouse. If you need to provide deeper support, request to elevate the session to the full customer client. In a click-to-chat session, you can only chat with the customer and see basic session information. You can request to elevate your permission level at any time during the session. Your customer can choose to grant you view-only access or, if your permissions allow, full mouse and keyboard control, enabling you to work on the remote computer as if you were really there. Once the customer has granted permission, the enabled applications of the remote desktop appear in your window. The customer can now grant access when prompted in the customer client, and the representative is directed to the correct panes in Settings to update the permissions. Alternatively, you may only be allowed to request full screen sharing, or you may be allowed to choose which level of access to request.Ī site-wide setting may allow your customer to limit applications after beginning screen sharing, regardless of the level of access requested.įor macOS Catalina (10.15)+ systems, if remote control is not enabled, click the banner at the top of the Screen Sharing tab to prompt the user for permissions. If your administrator has set your account to require that the customer select which applications to share, you will only be allowed to request limited screen sharing.
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